Shipping and Returns information

ORDER SHIPPING AND PROCESSING

All orders usually ship within 1-2 business days from the date on which payment for the order clears. To avoid delays in shipping, please make sure that all orders are placed with a correct and valid name & address.

We are not responsible for any damage or delay for any order on the part of the shipping company, but always do our best to accommodate any special shipping requests. No orders are shipped on holidays and/or weekends.

Orders with any type of expedited shipping, high order value, different bill to/ship to addresses may have to be verified for security purposes. Please note that if your order is flagged for further verification, the date of shipping will depend on when we are able to clear your order. If you feel that your order may fall into this category please contact us via telephone at 1-800-669-5514 as soon as your order is placed to avoid any delays. 

While we make a best-effort attempt to package and ship your order promptly, we are unable to guarantee delivery on any certain date due to potential shipping carrier delivery time variances.

FREE SHIPPING

No coupons, no handling charges, no hidden fees – just fast, free shipping on orders over $99 all day, every day. PACUniforms offers Free Shipping on all orders over $99 shipped to the Contiguous United States, a.k.a. the lower 48 states. Unlike other retailers, we do not require coupon codes, nor do we charge hidden handling charges, because at PACUniforms, Free Shipping truly means FREE SHIPPING. The free shipping option will automatically appear at checkout as a shipping option for qualified orders. 

The method used for Free shipping is to be determined solely by PACUniforms. Orders to AK, HI, PR, Guam, Saipan, Virgin Islands, APO/AE and other non-Contiguous US territories will be assessed standard shipping charges. On orders with FREE SHIPPING selected, we reserve the right to choose the shipping carrier based on the most time and cost effective option available.

PACuniform'S SATISFACTION GUARANTEE

The PACUniforms is the #1 professional apparel retailer for good reason: we stand behind our product and firmly believe that providing exceptional support after the sale is just as important as providing our customers the best deals and an enormous selection. You'll find that PACUniforms is the ONLY  professional apparel to offer a Satisfaction Guarantee – just another reason why we're your #1 choice for  professional apparel on the web.

RETURNING A PRODUCT

If you wish to return a product that you've purchased that you are not satisfied with, you may do so within 5 days of receipt for a store credit, less a 25% processing and handling fee. The product returned must be in its original factory packaging, and in sealed and new condition. 

If free shipping was offered and chosen for your order, the actual shipping cost that was incurred to us by the shipping carrier will be deducted from your store credit or refund. 

You must obtain a Return Merchandise Authorization number (RMA #) prior to shipping your return. We reserve the right to refuse RMA requests if our Satisfaction Guarantee is being abused. Please note to carefully package the product when you are shipping it back to us to fully protect it in transit. 

If the product is returned and cannot be restocked due to shipping damage and/or used as deemed by a returns processing specialist, then a minimum 50% processing and replacement fee (actual fee will vary depending on condition of return) will be deducted from your store credit/refund. There will be no refunds made for products that have been opened or used. 

While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns.

OBTAINING AN RMA FOR RETURN

To obtain a return merchandise authorization number (RMA #) for return, follow the directions below: 

1. Send an email to sales@pacuniforms.com
2. Provide your full name, order number, reason for return, and a good contact phone number to reach you at. 
3. Allow 1-2 business days for a response from a customer service representative. 

Please note that we reserve the right to refuse RMA's if our return policy is being abused. You will need to carefully package the product when you are shipping it back to us to fully protect it in transit. While we strive to provide exceptional support to all customers and will help to make the return process as painless and easy as possible, we are not responsible for lost or damaged returns. 

ALL RETURNED ITEMS MUST be returned in new condition with no damage or modifications to the outer packing or to the product itself.

ORDER CANCELLATION/PACKAGE REFUSAL

If your order has already been shipped, it may not be possible to cancel it. Every effort will be made to accommodate the cancellation of your order if your order has not been charged and/or shipped. If your shipment is already in transit, we may not be able to cancel your order. Please contact us immediately upon receipt of order so that we may issue an RMA for your return. Upon the processing of your return, we will provide you with a refund for the product minus any shipping charges. 

Any orders refused and therefore shipped back to PACUniforms.com will receive a partial refund if the item is received in new condition; the partial refund would be the remainder of the payment after the subtraction of the actual shipping costs TO and FROM the buyer and a 25% re-stocking fee. In cases where your item received FREE shipping, we will only assess a valid shipping fee for the return postage (whatever UPS/USPS charges us). If the item returned has been damaged in transit, the refund amount will be at the sole discretion of PACUniforms.com.